Refund Policy
Last updated: April 6, 2026
Digital Products
All Imbalance Labs products are digital data files delivered electronically. Due to the nature of digital goods (data cannot be "returned" once downloaded), all sales are generally considered final.
When We Issue Refunds
We will issue a full refund in the following cases:
- Technical delivery failure — you did not receive the download link or the link does not work, and we cannot resolve the issue
- Data does not match specifications — the delivered dataset does not match the advertised column schema, instrument coverage, or time range as described on our website
- Duplicate purchase — you accidentally purchased the same dataset twice
Refund Request Process
- Email us at imbalancelabs@gmail.com within 7 days of purchase
- Include your purchase email address and a description of the issue
- We will respond within 24-48 hours
- If approved, the refund will be processed to the original payment method within 5-10 business days
Free Samples
We offer free 7-day sample datasets so you can evaluate the data quality, format, and column schema before purchasing. We strongly recommend downloading the free sample before making a purchase to ensure our data meets your requirements.
Contact
For refund requests or questions, contact: imbalancelabs@gmail.com